RICORTU
Here to help.
Questions about your private travel atlas? Contact us for help with RICORTU on iOS and Android, or explore the answers below.
[email protected]Report a problem
Tell us what happened, what you expected, and the steps that led to it. Include your device model, iOS or Android version, and the RICORTU version shown in Settings. A screenshot can help if you are comfortable sharing one.
Remove private photos, precise places or other sensitive details from attachments unless they are needed to explain the problem. Support does not require a RICORTU account.
Questions, answered.
Do I need an account?
No. The current app has no account or sign-in system. Your travel archive is primarily stored on your device.
Does RICORTU track where I go?
RICORTU does not continuously track GPS location. You choose the places to save. Map display and place search can send queries and technical request data to the map provider.
Are my photos private?
Your saved memories and photos are private by default. Regular memory photos stay on your device unless you explicitly use an upload feature. Images you attach to feedback may be uploaded so we can review your request.
Does everything work offline?
Your archive is primarily stored locally. Maps, place search, sending feedback and joining the website waitlist may need an internet connection. We do not promise complete offline map coverage.
What if I change or lose my phone?
The current app does not provide account-based cloud sync. Do not assume that your archive will appear on a new phone. Keep separate copies of important photos and memories, and contact support before removing the app or resetting your device if you need help.
What happens when I send feedback?
Your message, diagnostic information included with it, and any image attachment you choose to send may be processed to answer your request and improve reliability. Avoid including unrelated personal information.
How do I delete my data?
Remove local content on your device, clear app data or uninstall the app. To request deletion of waitlist details, feedback or uploaded feedback attachments, email [email protected] with information that helps identify your submission. We aim to process requests within 30 days, subject to the exceptions in our privacy policy.
Can I download RICORTU now?
Public App Store and Google Play downloads are not available yet. Join the waitlist to hear about the release. Joining does not guarantee a testing place or a release date.
Will RICORTU be free?
Launch pricing has not been announced. Joining the waitlist is free and does not commit you to a purchase. We will explain pricing before any paid offer becomes available.
Your privacy and data
For privacy questions or deletion of waitlist information, feedback or uploaded feedback attachments, contact our privacy address.
[email protected]